Refund Policy
Last Updated: November 2026
1. No Refund Once License Is Activated
All sales are final once a ZeroUSB license has been activated on any system or machine. Because ZeroUSB is a digital software product bound to your system upon activation, we cannot issue a refund once the license key has been activated on any computer.
2. Eligibility for Unused & Unactivated Licenses
If you have purchased a ZeroUSB license and have not used or activated it on any machine, you may request a refund. Prior to processing any refund, our team will verify that the license key remains completely unactivated and unused.
3. License Activation on Any Machine
If your license key has already been activated on any machine — whether personal, work, or virtual — a refund is strictly not possible, including in cases of accidental activation, hardware changes, or partial usage.
4. How to Request a Refund
If your license has not been used or activated and you wish to request a refund, please reach out to our support team through the Contact page with your purchase email and order details. Once we confirm the license has never been activated, the refund will be processed to your original payment method.